Royalzino Casino Terms and Conditions

Welcome to Royalzino Casino. These Terms and Conditions govern your use of our website, our games and our services, and by creating an account or using Royalzino Casino you agree to be bound by them in full. We operate royalzino.com, and we ask that you read this document carefully before you deposit, play or request a withdrawal. If you do not agree with any part of these terms, we ask that you refrain from using our platform.

Who We Are

Royalzino Casino is owned and operated by Ceshiroza Limitada, registration number 3-102-909336, registered at Edificio Ofident, Oficina 3, Barrio Dent, San Pedro, Montes de Oca, San Jose, Costa Rica. We hold a licence issued by the Anjouan Gaming Authority, licence ALSI-202408027-FI2, granted to Ceshiroza SRL as a B2C operator, issued on 15.08.2024 and valid until 14.08.2027. This licence also authorises sister brands spingranny.com, corgibet.com, betarino.com, godofcoins.com and magicspins.com. These Terms are governed by the law of Costa Rica, and any dispute falls under the exclusive jurisdiction of the courts of Costa Rica.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register at Royalzino. When you complete your Royalzino casino login setup, you confirm that the information you provide is accurate and that the account is for your personal, non-commercial use only. One account per person, household, device and IP address is permitted. We reserve the right to request identity verification documents at any time, and the first withdrawal always requires completed KYC before we release funds.

We do not accept players from the United States, United Kingdom, Spain, the Netherlands, Israel, Lithuania, Russia, Ukraine, Belarus, Azerbaijan, Armenia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan, Gibraltar, Jersey, Curacao, the Dutch West Indies and French overseas territories.
We also restrict players from FATF-listed jurisdictions and a number of additional countries listed in our full restricted territories policy.
We may close or suspend any account registered from a restricted territory, including accounts opened using a VPN or any method of falsifying geolocation.

Deposits, Currencies and Payment Methods

Our internal operating currency is EUR, and we also support BRL, CAD, AUD, NZD, NOK, DKK, SEK, CZK, ZAR, BGN, HRK, RON, HUF, PLN, CHF, GBP, USD, JPY, CLP, PEN, TRY, UAH, and cryptocurrencies including BTC, ETH, LTC, SOL, USDT, ADA and TRX. We accept deposits via Visa, Mastercard, Apple Pay, Google Pay and crypto including Bitcoin, Ethereum, Solana, Tether and Cardano. The minimum deposit required to activate our welcome package varies by currency, for example EUR 15, CAD 20 or 0.000337 BTC, while the sportsbook welcome package requires a minimum deposit of EUR 20.

Withdrawals and Pending Times

Withdrawals are processed back to the original deposit method where possible. We use Visa Original Credit Transfer and Mastercard Payment Transfer for card withdrawals, alongside crypto payouts. Intermediary bank charges on transfers are capped at the equivalent of EUR 16. Minimum withdrawal amounts range from EUR 50 to EUR 120 depending on your country of residence and payment method. Every withdrawal is queued for a security review, and we allow up to three business days for internal processing, plus the time required by the relevant payment provider. Bank transfers typically take one to five business days, e-wallet withdrawals a few hours to one business day, and crypto withdrawals are usually instant. We require all deposits to be played through at least three times before any withdrawal is permitted.

Daily, weekly and monthly withdrawal limits apply per account and are displayed in your cashier; higher loyalty ranks unlock higher caps. Weekly and monthly limits roll on a 7 and 30 day basis rather than resetting by calendar date. If your winnings exceed EUR or USD 15,000, we may pay the balance in monthly instalments of up to EUR or USD 15,000 each.

Bonuses and Promotions

Our Royalzino bonus offers, including the Welcome Package worth up to EUR 2,500 plus 250 free spins and 1,000 Golden Paw across three deposits, are subject to a 40x wagering requirement. Bonuses credited to your account are sticky, meaning no withdrawal is possible until the wagering requirement is fully met, and the maximum bet permitted while wagering is EUR 5. The maximum win obtainable from a bonus is capped at 10x the bonus amount. Welcome bonuses remain valid for 7 days and are credited automatically; entering any promo code will cancel an active welcome bonus. Free spins are playable in Gates of Olympus or selected BGaming slots, must be activated within 3 days, and any spins or related winnings expire after 7 days.

We also offer a separate sportsbook welcome package worth up to EUR 450 across three deposits, with a 5x wagering requirement applied to accumulator bets of three or more events at odds of 1.40 or higher, valid within 14 days. Additional offers include a High Roller bonus for deposits from EUR 300, weekly cashback by loyalty rank, a Sunday sports reload, and ongoing tournaments such as Spinoleague with a EUR 12,000,000 pool and Drops & Wins with a EUR 25,000,000 pool. Any Royalzino no deposit bonus or free-spin winnings are withdrawable only up to EUR 50, and this cap remains in place even after wagering requirements are satisfied.

Games and Contribution Rates

Royalzino Casino offers more than 6,000 games, including 647 live games, 37 jackpot titles and games from 93 providers such as Pragmatic Play, Evolution, NetEnt, Microgaming and our in-house Royalzino Originals studio. Slots contribute 100% toward bonus wagering requirements, RNG and live blackjack contribute 10%, live roulette contributes 10%, and scratch cards contribute 0% toward wagering. We reserve the right to adjust contribution percentages and game availability at our discretion.

Our Casino Platform and Apps

Our services are available through a standard browser version and a Royalzino casino app built as a progressive web app, installable directly from our site on desktop and mobile without visiting a third-party app store. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

Responsible Use and Fair Play

We are committed to responsible gambling and provide tools for deposit limits, self-exclusion and account closure upon request. We monitor accounts for irregular betting patterns and reserve the right to void bets, winnings or bonuses obtained through bonus abuse, collusion, or the use of VPNs or proxy services to falsify your geolocation. Any such activity may result in forfeiture of funds and permanent account closure.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to Royalzino Casino at all times. We are not liable for losses arising from technical failures, internet connectivity issues, or third-party payment provider delays, except where required by applicable law. Our total liability to you shall not exceed the amount held in your account balance at the time of the dispute.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes, new features, or operational requirements. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our bonus policies, or your account, our support team is available 24/7 via live chat or by email at [email protected]. We aim to respond to all enquiries promptly and in English.