Royalzino Privacy Policy

At Royalzino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Royalzino Online Casino Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data. By creating an account and using our platform, you agree to the practices described below.

Information We Collect

Here at Royalzino Casino, we collect information in several ways: directly from you, automatically through your use of our services, and from trusted third parties such as payment providers and identity verification services. We gather this information to operate our site, process transactions, comply with licensing obligations, and personalise your experience.

We collect registration data such as your name, date of birth, address, email, phone number and chosen currency
We gather identity verification documents during the KYC process required for withdrawals
We track your gaming activity, including games played, bets placed, deposits and withdrawals, to administer bonuses and detect irregular behaviour
We record payment details necessary to process deposits and payouts, including card information or crypto wallet addresses
We collect technical data such as IP address, device type, browser and operating system, including information generated when you install our PWA app
We store communication records when you contact our live chat or e-mail support

Why Royalzino Uses Your Data

Our Royalzino platform processes personal data for clearly defined purposes connected to running a licensed gambling operation. We at Royalzino use your information to verify your identity, prevent fraud and underage access, manage your account, deliver the Welcome Package and other promotions, and fulfil obligations under our licence issued by the Anjouan Gaming Authority.

We use your data to process deposits, withdrawals and currency conversions across supported methods like Visa, Mastercard and crypto
Our Royalzino Casino systems use your activity data to apply wagering requirements and calculate loyalty rank progress
We analyse your behaviour to detect VPN use, geolocation falsification or other activity that may void bonuses or winnings
We send you service messages, promotional offers and tournament updates, which you can opt out of at any time

Legal Basis and Compliance

At Royalzino, we process personal data based on contractual necessity, legal obligation, legitimate interest and, where required, your consent. Because our licence covers multiple jurisdictions, our Royalzino Online Casino operations follow regulatory standards applicable to a B2C gambling licence holder, including anti-money laundering checks and responsible gambling monitoring.

We retain KYC documentation as required by our licensing authority and anti-fraud obligations
We do not accept registrations or payments from users located in restricted countries listed in our Terms and Conditions
We may request additional verification before processing your first cashout

How We Share Information

We at Royalzino Casino do not sell your personal data. However, our Royalzino platform shares information with select partners necessary to deliver our services, including payment processors, identity verification providers, game studios integrated into our lobby, and regulatory authorities when legally required.

We share transaction data with banks and payment providers handling Original Credit Transfer and Payment Transfer withdrawals
Our fraud-prevention partners receive data to flag suspicious deposit or betting patterns
We disclose information to the Anjouan Gaming Authority or other regulators upon lawful request
We may share limited data with marketing and analytics tools to improve our Royalzino casino experience

Cookies and Tracking Technologies

Our Royalzino website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how players use our site. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality such as saved login details or personalised promotions.

Data Security

We at Royalzino implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Royalzino Online Casino infrastructure uses encryption for sensitive data transmission, including payment information and account credentials.

We restrict internal access to personal data on a need-to-know basis
Our systems monitor for unauthorised login attempts and unusual account activity
We store payment and identity documents using secure, access-controlled systems

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, accounting and regulatory requirements. Our Royalzino Casino retention periods reflect obligations tied to our gaming licence, anti-money laundering rules, and dispute resolution needs.

Your Rights

You have rights regarding the personal data we hold about you. At Royalzino, we aim to make exercising these rights straightforward by contacting our support team directly.

You can request access to the personal data we hold about you
You can ask us to correct inaccurate or incomplete information
You can request deletion of your data, subject to our legal retention obligations
You can object to certain processing, such as marketing communications
You can request a copy of your data in a portable format where applicable

To exercise any of these rights, you can reach our Royalzino support team at [email protected], available 24/7 through live chat and e-mail.

International Data Transfers

Because our Royalzino Online Casino serves players across Europe, Canada, Australia, New Zealand, Brazil, South Africa and South Korea, your data may be transferred and processed in countries outside your country of residence. We at Royalzino take appropriate steps to ensure such transfers meet applicable data protection standards.

Children's Privacy

Our services are strictly intended for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will delete any such data immediately upon discovery.

VPN and Geolocation

You must not falsify your geolocation using a VPN or similar technology when accessing our platform. Doing so may void your deposits, winnings, bonuses and account access, as outlined in our Terms and Conditions, and we reserve the right to close accounts found in breach of this rule.

Changes to This Policy

We may update this Royalzino Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically, and continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you want to exercise any of your privacy rights, please contact our Royalzino support team via e-mail at [email protected] or through our 24/7 live chat.